If you are having problems logging in to your account on this website, there are a few things to be aware of that might be of assistance.
Your web browser
This is a new website, completely replacing the old one but using the same web address. If parts of the old site are still held in your browser cache, this can cause issues. Solve this by emptying ("clearing") your browser cache.
This website uses the latest internet technologies. Older browsers may not support all of them. Please use a modern and up to date web browser to browse the site.
You must accept cookies from this site in order to be able to log in. This is because the log-in process itself sets a cookie. If this cookie cannot be set then login will fail.
You can accept cookies from this site by clicking the cookie information panel at the bottom left of every page. Please be aware that if you have set your web browser to globally reject cookies or are using other software which affects the setting of cookies, then that setting takes precedence over the site setting.
Your login credentials
These may have been set automatically by the system following the launch of this new website and will likely include so-called "special" characters such as ^, %, &, $, - or :
Do not confuse special characters in the supplied password with punctuation marks in your notification email, e.g. the : character or commas or full stops which may form part of your password.
Login credentials are case-sensitive. Enter them exactly as provided and do not introduce any additional spaces, for example. You can try to cut and paste them directly from your notification email.
If you have forgotten your username and/or password or the ones you have been sent do not seem to work, or for any other issues, please contact the webmaster for assistance. We will make every effort to assist you in a timely fashion. We aim to follow up all tech service contact within 24 hours and usually much faster.